You are still required to pay 20% of the cost of the item, but the credits will save you money during your stay. The quality of everything has been better than the expectations.Great food, at any time, great music but, even more important, great staff!! 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Ask IdahoTravelers about Hard Rock Hotel Riviera Maya, Ask 213kurtw about Hard Rock Hotel Riviera Maya, Ask FabFlorence about Hard Rock Hotel Riviera Maya, Ask Ralph32707 about Hard Rock Hotel Riviera Maya, great family resort, service, something for everyone, Ask Michael F about Hard Rock Hotel Riviera Maya, Hacienda Del Mar 7-15BR Villa Full Staff By RMH. Thanks Mr.Jan to you and your team. Estimada Rebeca R,Agradecemos enormemente sus excelentes comentarios y nos llena de gusto saber que tuvieron una fabulosa experiencia! More adult fun family friendly! The individuals that are taking the time to make sure your vacation is everything you want it to be are not the people that are making money from the fees you paid for your trip. The adult side was being worked on. We had another outstanding stay over the Christmas season, Dear member, Thank you so much for taking the time to post your review regarding your last stay at Hard Rock Hotel Riviera Maya; I am thrilled to read your kind words about our food offer and entertainment, but specially your remarks on service quality; it makes all the hard work worth it every second. Live large at the Hard Rock Hotel in Riviera Maya and enjoy the very best of paradise for your entire family. Top it off with endless top-shelf liquor . Juan R, Director General en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Esta respuesta es la opinin subjetiva del representante de la direccin, no de TripAdvisor LLC, Juan R, General Manager en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Jan_Hundrieser, General Manager en Hard Rock Hotel Riviera Maya, respondi a esta opinin, Opinin obtenida en colaboracin con Hard Rock Hotels & Casinos. He booked our Chichen-Itza outing, and helped me with all of the pre-arrival questions that I had. When you pay you will be supplied with an ATOL Certificate. Sabemos que pudo disfrutar al mximo de nuestras instalaciones y que la calidad del servicio de nuestros band members permitieron que su estancia fuera simplemente nica. It is very gratifying to hear you had a great experience at our hotel as we work constantly to get our guests satisfaction.Cannot wait to your next visit!ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya. Al llegar a la habitacin una tina de hidromasaje y todo es muy confortable y limpio. Carolina at the little big club is always on her game. el entretenimiento fue increble, Super mario y el tour de snorkel son un super mix. You can use $160 of the resort credits, and pay the remaining 20% so you only pay $40US.ROCK ROYALTYIf you upgrade your room to Rock Royalty, you will receive several VIP services. Review tags are currently only available for English language reviews. The next day we were without water for a couple of hours (no big deal because we were not in the room) so they must have been having some issues with their water lines.FOOD & BEVERAGESThere are 9 restaurants, 1 caf, and 2 poolside snack huts. All of the beaches are on the lagoon/cove, which is a wonderful place to snorkel and swim. Free? Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. UK-based call centrepacked with travel experts, Keep your money safe withATOL & ABTA protection. Cabe mencionar la gentil atencin de este equip de animacin, todos muy serviciales Rubn, Vctor, Jay, Jack, Nicky Jam, Noemi, Maritza, Chihuahua y Mario.Muchas gracias de parte de nosotros a las lindas y cariosas seoritas de The Cavern, Alison, Carito, Karina e Isabel, en especial a Berenice que nos ayud a ubicarnos un poco mejor.Ms, Hola mathiasurizar1, Mil gracias por tomarse el tiempo de compartir sus excelentes comentarios para Hard Rock Hotel Riviera Maya. The Lagoon no longer has a step down into it. We never called it in to maintenance. I don't drink so I don't know about beer or alcohol sorry. Consult con nuestros socios para obtener ms detalles. Spend your day savoring the perks that come . This is the version of our website addressed to speakers of English in the United States. This vacation was one of our all-time favorites. The luxurious Heaven at Hard Rock Hotel . Thats why we rock every day to create wonderful times. hicimos un tour con resort creditsque no imaginabamos hacer CHICHEN ITZA!! Great value offers youwon't find anywhere else. Qui tutto curato nei minimi dettagli, dalla reception alle camere, dalla colazione ai servizi offerti alla clientela. I am really interested to see any improvements made to the lagoon and "beach" area. I send our regards hoping to see you soon and make you feel again like a Rockstar.Sincerely,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, Went with multiple families with ages 5 up to 70's. We ate at Zen (Asian flair Teppanyaki), Pizzeto (fired brick-oven pizza), The Market (breakfast buffet), Friday (Mexican style breakfast buffet), Ciao (Italian), Toro (steak house), and had room service from Los Gallos (Mexican cuisine.) Saludos Juan RiveraGerente General Hard Rock Hotel Riviera Maya, Esta es la versin de nuestro sitio web destinada a quienes hablen espaol en Argentina. Tripadvisor performs checks on reviews. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Nos es grato saber que disfrut de nuestras instalaciones al igual que nuestro servicio nico e inigualable. Is there any new info on (ta && ta.queueForLoad ? Saludos cordiales Juan Rivera Gerente General Hard Rock Riviera Maya, Increble atencin en el Hard Rock RIVIERA MAYA desde que llegamos una amabilidad de todo el personal, muy atentos y hacen q uno se sienta como en casa, fuimos a pasar mi cumpleaos lastimosamente el primer da mi madre tuvo un accidente y quiero agradecer a todos x estar al pendiente en especial al Dr. Hugo Trevio por todas las atenciones, a Ivn y Ery de Relaciones Pblicas, a Fer Ivn en la seccin playa realmente una atencin de primer nivel, a los chefs por agasajarme el da de mi cumpleaos y a todos de verdad muchas gracias porque a pesar del accidente que sufri mi mam puedo disfrutar con su ayuda de mis vacaciones, lo recomiendo una y mil veces ms La comida en The Marker deliciosa y gracias a todos, Muchas gracias por venir, esperamos verlo pronto para consentirlo como todo un Rockstar!Jan HundrieserGerente GeneralHard Rock Hotel Riviera Maya. The second was with the water in the jetted spa. Hard Rock Hotel Riviera Maya believes you deserve more than just variety, you deserve the best. I'm not sure about the spring break policy. To use our mobile site, please enable JavaScript. In hindsight, we would have just paid for the trip ourselves!On the second morning of our vacation, we spent 2 HOURS (not 90 minutes) sitting through the sales spiel with the second representative. Once you think you have told this second guy no enough times, you are taken to a desk to receive your excursion coupon. In return we would receive 4 tickets to Xcaret, and we would only have to pay $80US for transportation. los chicos de animacin todo el tiempo hacindonos pasar un buen rato. la ubicacion muy buena. You walk on new smooth sand with a gradually decline into the water. Heaven is much quieter, and children/families with children are not allowed on that side of the resort, the pools or beaches/lagoons. Lo maximo !!!! What did it look like on your visit? Lots of fun for everyone, good excursions, etc. Todo el personal fue siempre muy amable y atento, nunca hicieron falta toallas ni entretenimiento. Pretty cool area and it looked quite busy when I was at Hard Rock Cancun a few weeks back. Unless specified as the operator, The Midcounties Co-operative is the agent of ATOL Protected Tours and other principles. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Probably best to go right to the source for information. The sleek and stylish Deluxe Partial Ocean View room at Hard Rock Hotel Los Cabos gives your wedding guests 522 square feet of space to relax in. Estimado Naxxer I, Muchas gracias por haber escogido a Hard Rock Hotel Riviera Maya como su destino vacacional. Thank you very much Abnner!One thing that I feel very compelled to mention is tipping at the resort. We will probably start seeing more info on TA forum about the resort now that the soft opening is happening. It is pretty much first come first served. This was the only dinner that was a little disappointing. Restaurants & Bars. Designed & developed in Stoke-on-Trent by Blue Bay Travel. A little respect will take you to the next level at this place as the team will work very hard to make your stay unforgettable. Only in a certain area, or all over the resort? AMENITIES: Float Bar: Pizzeto Restaurant: Frida Restaurant: Zen Restaurant: The Market Restaurant: Sun Bar: Ipanema Restaurant: Lobby: Kids Club: Pools: Convention Center Una de las mejores experiencias, desde la bienvenida es un lugar que esta lleno de detalles que dejan un buen sabor de boca y dan ganas de regresar una y otra vez. This room has a private furnished balcony that features a sofa and an outdoor spa tub to soak in while listening to the sound of waves. He was also very encouraging to everyone at all levels, Dear Michael F, Wow! Please see our partners for more details. High quality while very fun! It is much nicer than before. Cannot wait to see it this next June when we travel there! Saludos cordialesJuan RiveraGerente generalHard Rock Hotel Riviera Maya. All the packages we sell are covered by a scheme protecting your money if the supplier fails. caribbeanwarehouse.co.uk is a Travel Agent offering for sale holidays from various Principals and Tour Operators acting in the capacity of their Agent. Deseamos verlos pronto para as poder consentirlos y seguir viviendo la experiencia de Rocker!Saludos cordiales,Juan Rivera Gerente generalHard Rock Hotel Riviera Maya. This is the version of our website addressed to speakers of English in the United States. And it all starts with the ingredients locally farmed produce, highest quality prime USDA meats, fresh premium seafood every dish chef-crafted to be something delectably different. The VERY best benefit was the personal assistant. They showed up immediately. I read somewhere they were doing some sort of construction and making it more "beachy" but I don't remember where I read that and don't have a clue if that was just a rumor or not. Esperamos regresen pronto para recibirlos nuevamente con alfombra roja y consentirlos como se merecen. Their professionalism, hospitality and kindness will never be forgotten.ROMANTIC DINNEROn our last night, we participated in one of the romantic dinners on the beach. We found 16 things to do for you near Hard Rock Hotel Riviera Maya. 140 Reviews. Here is a link to a online "brochure" with a lot of new details including a page with brief mention of the kids amenities. 9 minutes from Hard Rock Hotel Riviera Maya. I would have skipped this and had dinner at one of the restaurants instead.CUSTOMER SERVICEThe customer service at the resort was outstanding! Hard Rock Hotel Riviera Maya: Inolvidable Cumpleaos de mi hijo!!! La comida y las bebidas de lo mejor, cada uno de los restaurantes son especiales y deliciosos, el nico detalle fueron los postres que me parecieron un tanto simplones, pero no por ello quede insatisfecho. We told him that we were not interested, but he would not leave us alone. There are new Bali beds, palm trees, lots of loungers and they are working on the rattan like umbrellas. Also, do you know the brands of beer and alcohol that will be served? Antonio and David. This third person then gives you another 15 minute spiel to sell you a week-long vacation to come back to the resort. The former Spa side now called Heaven is not open yet only the Cove or Family side is. He booked our excursions, arranged for our daily cabanas, made sure that we had everything in our rooms that we needed, made dinner reservations every night, and arranged our transportation back to the airport. Facilities as well as the great service we provide are focused on creating unforgettable memories. I asked Tony to take a look, and he called maintenance. What are the most popular things to do near Hard Rock Hotel Riviera Maya? We had 2 assistants assigned to us, one in the morning and one in the evening. Al llegar los chicos del staff nos recibieron muy amablemente, en recepcin Amor fue un amor!, muy atenta. Tony was a very large part of our vacation, and our words cannot express how amazing he was. While we were told by our travel agent that tipping is included at an all-inclusive, to us that is simply not the case. ms. Xcacel Lote 1, Manzana 18, Plano 2 Puerto Aventuras Catalonia Riviera Maya, Puerto Aventuras 77782 Mexico. It does say "rock climbing". The resort cab was pretty below average. Before we arrived, I had connected with one of their vacation planners, Abnner. Regarding your feedback with the only person who was rude to you during your whole trip you can rest assured since I will personally address this matter to prevent any similar episodes in the future.I very appreciate your kind preference and thank you for choosing Hard Rock Hotel Riviera Maya, it has a been a privilege having you here and we all would be delighted to have you once again in order to carry on with the royalty treatment and pamper you as Rockstars!.Best Regards,Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya, If you are looking for a great place to enjoy a vacation Hard Rock Riviera Maya is a spot to consider. The first and second men were very nice, but this third guy was an arrogant jerk. Look forward to more details before we get there Jan 31. ETC. All the flights and flight-inclusive packages on our websites are financially protected by the ATOL scheme. Hard Rock Hotel Riviera Maya: Hard Rock Hotel Riviera Maya - Read 18,306 reviews, view 13,943 photos, and find great deals for Hard Rock Hotel Riviera Maya at Tripadvisor Tony arranged for the resort physician to come to our sons room, and then was able to reschedule our Xcaret excursion that we missed due to his illness. With the upgraded room we were assigned a personal assistant so we thought that this representative had something to do with that, and that we were required to meet with him.The first morning, we spent about 45 minutes talking to the man that had greeted us upon our arrival the night before. We stayed from December 20th through the 29th at The Hard Rock Riviera Maya. Our collection features hundreds of hotels from across the Caribbean. The teens Cave is called "The Cavern" I believe. Also, I am very happy to read that our band members had the opportunity to deliver you our amplified service by providing you a personalized experience under the most high quality standards in order to create authentic experiences that Rock. Amazing made to order sushi that you can just grab and go!The drinks were at every turn, from the front lobby to the beaches to the pools to your room. Using resort credits, this meal was $85US. Our son was ill during several days of our trip. Ancient Ruins 1. Hello, I visited the Hard Rock Riviera Maya 2 weeks ago for the day prior to opening. There are lots of fish to see without the concern of strong currents.We reserved a cabana (Bali bed) 7 out of the 10 days we were there, and it was fabulous! Make sure that our band members will know about your experience.ALL IS ONE Jan Hundrieser General ManagerHard Rock Riviera Maya. The food was always fresh, and the service was always friendly! Los funcionarios del hotel son muy respetuosos y serviciales. Reciba un saludo por parte de todo la banda de Hard Rock Hotel Riviera Maya y esperamos ansiosos su prxima visita. tooloon- do you have any additional information you learned on your visit? It will start with Sergio as you arrive and they take your bags to the room. Or, its not always the whole story on things. Jan_Hundrieser, General Manager at Hard Rock Hotel Riviera Maya, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Not wanting to be rude, and alleviate the stress of this constant persistence, we ended up giving in to their 90-minute spiel. David was just as exceptional, we just did not have as much contact with him.The other benefits of Rock Royalty include ironing service, nightly petit fours, additional menu items to order to room service (great benefit), spa tub preparation in your room, 25-minute couples massage, VIP check-in, late check-out, access to Rock Royalty areas (a private pool and a couple of beach areas), in-room espresso machine, and a beach bag.ROOMSOur room(s) had the same layout, with one having a slightly better ocean view than the other. The market muy bueno, pizzeto excelente atencin, zen increble.nos encanto el show de Teppanyaki, mis felicitaciones a todos los chefs.El espectculo de Michael Jackson fue fenomenal!Todos en el hotel son muy lindos. At check-in, we upgraded our room to the Rock Royalty Deluxe Platinum. I will break my review down into categories, as this is going to be a lengthy one.GENERAL RESORTThere are two sides to this resort. Copyright 2004-2022 Blue Bay Travel Ltd. Desde la recepcin todo el personal nos hizo sentir importantes. Hard Rock Hotel Riviera Maya features stunning tropical views, a private white sand beach, and exclusive saltwater snorkeling areas that is surrounded by marine life. This site requires Javascript, please enable it again. His professionalism and kindness are second to none. Si sos residente de otro pas o regin, seleccion la versin correcta de Tripadvisor para tu pas o regin en el men desplegable. No tienes tiempo para aburrite con todas las actividades del dia, aquaman, bola loca, quiz de musica, tour de monos, escalar, etc. Aventura was the resort that charmed us enough to buy a membership in 2002, and it's revamp as a (ta && ta.queueForLoad ? These are the best experiences near Hard Rock Hotel Riviera Maya: These places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya: The most popular attraction types near Hard Rock Hotel Riviera Maya are: Which are the best experiences near Hard Rock Hotel Riviera Maya? - 18.306 opiniones y 13.941 fotos de viajeros, y ofertas fantsticas para Hard Rock Hotel Riviera Maya en Tripadvisor La habitacion muy buena, amplia y comoda. Everybody in Hard Rock Hotel Riviera Maya send their regards hoping to have you back soon and make you feel like a Rockstar again.ALL IS ONE Jan HundrieserGeneral Manager Hard Rock Riviera Maya, This is the version of our website addressed to speakers of English in Malaysia. If you try it, you won't be disappointed. Book with Confidence. Cannot wait for your next visit to pamper one of our valued rockstars!Warm regards Jan HundrieserGeneral ManagerHard Rock Hotel Riviera Maya. If you do not have kids under the age of 18, I suggest you stay on the Heaven side. There are several pool areas and many beaches. We were there as part of a small convention. Check-in was very quick and our luggage was delivered to the rooms very promptly.BE AWARE! Taxes and fees that are shown are estimates only. Everything went perfectly, the staff just great and food was excellent. Fabulous! All 4 of these young men went out of their way to make our days flawless and wonderful! The first was with the toilet. If you arrive with a smile and a happy to be there attitude the team at the Hard Rock Riviera Maya will take care of the rest. Regarding the Lagoons: They have done a lot of work to them. Alegria Spa by Catalonia. Unbelievable!! http://www.aicmeetings.com/e-brochures/HRHRivieraMaya. Cumple con las expectativas, grandioso lugar. Which places are best for scuba & snorkeling near Hard Rock Hotel Riviera Maya? The team at Hard Rock work very hard to make sure every detail of your stay is taken care of. Holiday like a rock 'n' roll star at Hard Rock Hotel Riviera Maya, located on Mexico's shimmering Caribbean coast. One great tip if you love sushi is Zen 2 Go located in the main lobby bar at Heaven every evening. Es muy grato saber que tuvieron una excelente experiencia. We act as The Midcounties Co-operative in connection with the sale of travel products. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-53744990', '');}, 'log_autolink_impression');Hard Rock in Riviera Maya? We were on the 2nd floor in rooms 2241 and 2221 (ocean view was in 2221). They're great resorts! Antonio was the gentleman that had the morning shifts, so he was the person that helped us the most. Arrivati dopo tante ore di volo, essendo mattina, siamo andati subito a fare colazione e siamo rimasti piacevolmente stupiti. Dear, IdahoTravelers.Thank you very much for your valuable time in order to share such a detailed review. I cannot thank them enough! Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate. Any help that we needed, they were only a phone call or a text away. more, You seem to have JavaScript disabled. I'm pleased to know you had a wonderful time at Hard Rock Hotel Riviera Maya and we successfully exceeded your expectations on so many levels!. 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