From the list, select the trunk you want to configure. Serial numbersare available on the physical Edge hardware itself, in the PureCloud UI, and in Supportability. Restart the service. These Channel Monitoring Alarms can be viewed via the Alarms Console and/or via Channel Monitoring Reports. Additional root cause information will be available within 2 Business days. Finding the best compromise is your game: Docker-compose allows crafting isolated dockerized environment with identical containers using a single plain text file but the backing technology (e.g. With the Workbench Channel Monitoring feature you can: The following sections will guide you on: Prerequisites: Telephony > Plugin > All permission. For Android, iOS and configuration file users you will need to use one of the following custom DNS entries to enable this feature: Adult content combinations: The result is an awkward and verbose test case (example below) that hides the simple test intent and the result expectations, A more elegant alternative is the using the one-line dedicated Chai assertion: expect(method).to.throw (or in Jest: expect(method).toThrow()). ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKsvEAH"},"Id":"a1P4z00000BAKsvEAH","CreatedDate":"2022-02-04T22:08:27.000+0000","IncidentId__c":"a9C4z000000wkAXEAY","UpdateLog__c":"Okta continues to monitor the current issue with third-party SMS providers to US-based phone numbers. Our monitoring shows recovery in delivery with MFA for customers that utilize SMS. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P1Y000009QRAlUAO"},"Id":"a1P1Y000009QRAlUAO","CreatedDate":"2020-09-30T15:48:01.000+0000","IncidentId__c":"a9C1Y0000008Pa9UAE","UpdateLog__c":"Root Cause Analysis:\r\nOn September 28 at approximately 2:36pm PDT, Okta detected that customers across all Okta cells were experiencing SSO and provisioning failures to Microsoft O365 services.\r\n \r\nUpon investigation, it was determined that this issue was related to a disruption in Microsofts Azure AD services. A fix has been identified and we are working to return the service to normal as quickly as possible. Simplify your implementation by using Genesys Cloud Voice, a comprehensive contact center solution that includes telephony service provided by Genesys. Sentence case is when the first letter in the first word of a heading and any proper nouns are capitalized. NOTE: You must have biometric authentication enabled and configured at the device before it will be available for the app. Some commercial tools like wallaby provide highly-valuable & testing insights as a developer prototype (no affiliation). Step 1. Get 247 customer support help when you place a homework help service order with us. Inline Pair with Tap Mode doesn't drop the transit traffic. With the Workbench Channel Monitoringfeature, you can create, schedule, and manually initiate SIPvoicetest calls into you're Engage platform to proactively identify potential interaction and routing issues before your customers are impacted; this feature tests voice SIP/IVR/DTMF/PROMPT menu call flows, ensuring your service is functioning as designed and raising alarms within the Workbench Alarms Console when errors are encountered. Admins may continue to experience delays in job processing while we investigate the root cause. The maximum length of a flow name is 200 characters. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKhsEAH"},"Id":"a1P4z00000BAKhsEAH","CreatedDate":"2021-08-23T18:00:33.000+0000","IncidentId__c":"a9C4z000000wk2nEAA","UpdateLog__c":"Root Cause Analysis:\r\nWe sincerely apologize for any impact this incident may have caused to you and your business. As such, Genesys recommends leaving the Max Concurrent Calls set to Unlimited. SAP Gateway to use add-on component . Another similar yet different opportunity, StoryBook, allows exposing UI components as a graphic catalog where one can walk through the various states of each component (e.g. To access system logs, please utilize the [System Log API Endpoint](https://developer.okta.com/docs/api/resources/system_log). System responsiveness and major functionality have been restored l. We are currently investigating the root cause and will post the full Root Cause Analysis within the next 48 hours. Following a bumpy launch week that saw frequent server trouble and bloated player queues, Blizzard has announced that over 25 million Overwatch 2 players have logged on in its first 10 days. Post a link instead. Although our throttling and rate limiting mechanisms engaged, a portion of requests saw additional latency due to the increased utilization of our database tier while the load was being redistributed.\r\nAt approximately 6:48 AM PST, Okta began to redistribute requests across the cells database cluster to reduce load and contention on the impacted database. Okta will continue to monitor the incident. The mitigation procedures completed at 7:22AM.\r\n\r\nDetection and Impact:\r\nIn all Cells, some customers who leverage SMS as an authentication factor experienced intermittent delivery delays on their first request to US based phone numbers. Imagine if your computer was bogged down because of all of those pivot tables youre working on, and you could tap the power of a second computer automatically, with no impact to your work! \r\n\r\n \r\n\r\nRoot Cause:\r\n\r\nAfter investigation and collaboration with Okta customers, it became evident that the issue matched a broader impact of Windows machines and server connection attempts being blocked by third party firewall devices and services. The recommended image size is 480 x 360 pixels or smaller. ","Status__c":"Resolved","Start_Date__c":"2021-05-13","Last_Updated__c":"2021-05-15T14:23:43.000+0000","LastModifiedDate":"2021-05-15T14:23:43.000+0000","Category__c":"Service Disruption","Is_Mis_Red__c":false,"Size__c":"Large","Impacted_Cells__c":"okta.com:6","Impacted_Audience__c":"End user","Service_Feature__c":"Core Service","Okta_Sub_Service__c":"Core Platform;Access Gateway;Advanced Server Access;API Services;MFA;Single Sign-On;Workflows","Start_Time__c":"2021-05-13T18:30:00.000+0000","CreatedDate":"2021-05-13T18:32:54.000+0000","CurrencyIsoCode":"USD"},{"attributes":{"type":"Incident__c","url":"/services/data/v56.0/sobjects/Incident__c/a9C4z000000oLkyEAE"},"Id":"a9C4z000000oLkyEAE","Duration__c":76,"Log__c":"Resolved: Microsoft has reported that Microsoft DNS service is restored. Some users cannot verify their identity by acknowledging the push notification sent to their iPhone. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z000007suilEAA"},"Id":"a1P4z000007suilEAA","CreatedDate":"2022-07-28T18:03:29.000+0000","IncidentId__c":"a9C4z0000012OTZEA2","UpdateLog__c":"Okta continues to investigate the current situation regarding network connectivity issues in US Cell-6, US Cell-10, and US-Cell-11. a Genesys SIP Server RP), The DN that will be used to place the call from Channel Monitoring (as configured in the Genesys SIP server), The password for the calling DN (as configured in the Genesys SIP server; enter the DN if no password assigned), The method that will be used for sending DTMF tones with this Call Flow, SIP INFO:Sends the tones using out-of-band SIP INFO messages, INBOUND: Audio tones are sent in the RTP stream, AUTO: Uses RTP DTMF, and if not available, uses INBAND DTMF. Click the name of the paired organization. If you would like to learn more about the new Escalation Management Process, you can access our training here:https://rise.articulate.com/share/0N9zbnlzRL2HDa9AGu9rm1Yw5BOZnBNIusing the password:Genesys2022. Additional root cause information will be provided within 48 business hours. Throughout the incident the overall average request success rate was around 50%, with a minimum success rate of 36%. Escalation Owner updates the case withall additional external communications with the customer or partner, regarding the Escalation. There was a problem preparing your codespace, please try again. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z000009mRdgEAE"},"Id":"a1P4z000009mRdgEAE","CreatedDate":"2022-11-05T23:39:55.000+0000","IncidentId__c":"a9C4z000000YzhlEAC","UpdateLog__c":"Okta continues to monitor the current situation with Okta email delivery for Yahoo email end users. Must include the word "Should" + at least 5 words, // *error:no-skipped-tests, error:error:no-global-tests. All on-line AD/LDAP Agents are now correctly reporting ACTIVE status. Telephony is the set of features that administrators use to set up Genesys Cloud communications. please open an issue, Use a declarative syntax. Authentication Passphrase: A phrase of 15 to 32 ASCII characters (apc auth passphrase , by default) that verifies that the NMS communicating with this device through SNMPv3 is the NMS it claims to be, that the message has not been changed during transmission,. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKkwEAH"},"Id":"a1P4z00000BAKkwEAH","CreatedDate":"2021-10-19T02:55:53.000+0000","IncidentId__c":"a9C4z000000wk4eEAA","UpdateLog__c":"We sincerely apologize for any impact this incident has caused to you and your business and your customers. Okta services impacted due to the Microsoft outage include: Provisioning to Azure AD and some SSO. These limits are detailed here. Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. After the fail-back to the original but unstable server was complete, the original primary node became unresponsive and was unable to fail-over, either automatically or manually.\r\n\r\nSuch a scenario was not covered by our Operational Run-books, and a cache cluster specialist was engaged. Additional root cause information will be provided here as soon as it is available. Engineering is working to identify the list of customers still impacted and is investing a way to proactively address the issue for these customers. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P1Y000007zHjyUAE"},"Id":"a1P1Y000007zHjyUAE","CreatedDate":"2019-10-01T00:43:45.000+0000","IncidentId__c":"a9C1Y0000004DyLUAU","UpdateLog__c":"Our team is continuing to work on the workaround, and we should be able to start deploying it soon.\r\n\r\nNote that this issue impacts Chromium-based browsers, so this issue may also occur if youre using the Chromium-based preview version of Microsoft Edge. The chart allows for setting arbitrary Airflow configuration in values under the config key. In addition, please continue to contact support if you are having difficulty setting up O365 provisioning and we will assist with implementation of an applicable workaround for that problem. ), Workbench Agent Remote (WAR) 9.x is ONLY deployed on remote Genesys Hosts such as e.g., sip, urs, gvp, etc. Outlined below are the facts regarding this incident. Upon detecting a change in the encryption algorithm in use, Okta Mobile on Android is designed to present the aforementioned warning message.\r\n\r\nOn Nov 19th at approximately 8:45 PM PDT, Okta released Android Okta Mobile version 4.3.2, for Android versions 6.0 and above, and notified Org administrators through the Admin Console banner that users should update their Okta Mobile application to address the issue. When you write imperative code that is packed with conditional logic, the reader is forced to exert more brain-CPU cycles. If you do not want to assign the Master Admin role to an authorized user or group from another organization, create custom roles that contain only the permissions you want to assign. LoginAsk is here to help you access Apc Management Card Default Password quickly and handle each specific case you encounter. Maximum time in minutes to wait for connecting to an Agent; if this maximum time is exceeded, the call fails and, if configured, an alarm is raised. When the test is complete, you can look over the results using the information in the, The results file will appear as a .TXT file in your browsers status bar. The end users retry requests utilized Oktas failover provider and SMS authentications were successfully received. End users enrolled in SMS MFA with a Google Voice number may not receive SMS MFA codes. As an example, following the installation of Workbench Additional Node 2 and Node 3, the additional Hosts and Applications are highlighted below: Workbench ZooKeeper Cluster supports a maximum of 5 Nodes. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z000009mRX4EAM"},"Id":"a1P4z000009mRX4EAM","CreatedDate":"2022-10-20T03:22:23.000+0000","IncidentId__c":"a9C4z000000Yzh7EAC","UpdateLog__c":"We sincerely apologize for any impact this incident has caused on you and your business, and your customers. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z000009mRi2EAE"},"Id":"a1P4z000009mRi2EAE","CreatedDate":"2022-11-16T19:59:19.000+0000","IncidentId__c":"a9C4z000000Yzi5EAC","UpdateLog__c":"Okta has provided a self-service guide to help resolve the authentication issues for Office 365 applications. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z000009mRarEAE"},"Id":"a1P4z000009mRarEAE","CreatedDate":"2022-11-01T18:00:18.000+0000","IncidentId__c":"a9C4z000000YzhREAS","UpdateLog__c":"An issue impacting Multifactor Authentication for end users in all cells has been identified and is being investigated. This commit does not belong to any branch on this repository, and may belong to a fork outside of the repository. Users can modify the date range filter to search for cases based on the created date from previous years. One should look at a test and get the intent instantly. Description. The list of Agent DNs that will determine the success of a transfer if a connection is made to any Agent in the list. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z000009mRVNEA2"},"Id":"a1P4z000009mRVNEA2","CreatedDate":"2022-10-17T17:08:55.000+0000","IncidentId__c":"a9C4z000000Yzh7EAC","UpdateLog__c":"An issue impacting Okta Verify Application version 7.9.1 functionality for Android devices in all cells is being investigated. We are implementing mitigating steps to return the service to normal as quickly as possible. As an example of setting arbitrary configuration, the following yaml demonstrates how one would allow webserver users to view the. On enabling account notification users will be able to receive the notification when a Cloud Incidentis created in Service Now for that account. In order to configure to the individual interfaces, Navigate to Devices > Device Management, select the appropriate device and select Edit as shown in the image.. Next, Specify Name and Tick Enabled for the interface as shown in the image.. Start by understanding the ubiquitous testing practices that are the foundation for any application tier. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P0Z000007eJQ8UAM"},"Id":"a1P0Z000007eJQ8UAM","CreatedDate":"2018-04-23T19:54:35.000+0000","IncidentId__c":"a9C0Z000000TNelUAG","UpdateLog__c":"Okta continues to mitigate an issue with the /api/v1/events endpoint in all cells. The chart allows for setting arbitrary Airflow configuration in values under the config key. At the Workbench Installation Mode prompt, there are two options: Default settings being binaries, paths, config, ports etc. At Okta, trust and transparency are our top priorities. Customers experiencing any issues related to API Access Management should contact Support. Support contacts are unable to use the mobile app for FedRamp cases, FedRamp orgs, or access the FedRamp My Support Portal. The exact Is your call related to Cloud or Premise prompt - uploaded to Workbench via the Channel Monitoring / Media Files menu, A Premise prompt - uploaded to Workbench via the Channel Monitoring / Media Files menu, A Please enter your PIN number prompt uploaded to Workbench via the Channel Monitoring / Media Files menu, Build the Workbench Call Flow to match the Product Support Routing Point 9999 flow, The Call Flow will be tested, based on the, The Call Flow 3999_to_2002 is Startedand will initiate test calls based on the associated Schedule (i.e. Headings help readers find and keep their place, especially in longer articles. In addition, the Log File Masking Utility provides: Please read the Data Safeguarding Suggestions for On-Premises Software for additional information on protecting sensitive company data. Join or Sign In Apcupsd is a program for monitoring UPSes and performing a graceful computer shutdown in the event of a power failure Try to set a By entering the 'Device Properties', checking the 'Show advanced items' and then selecting 'Power Parameters' you will see a setting entitled 'Audible Warning' By entering the 'Device Properties. If your Engage Configuration Servers are configured for HA, please ensure the respective CME Host Objects have the IP Address field configured, else Workbench will fail to install. This is the final fix for this issue. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKlpEAH"},"Id":"a1P4z00000BAKlpEAH","CreatedDate":"2021-10-27T17:41:12.000+0000","IncidentId__c":"a9C4z000000wk5IEAQ","UpdateLog__c":"Our monitoring shows a return to normal conditions with MFA for customers that utilize SMS with AT&T. Physical Edges allow local carrier connections at each location with an Edge. If your organization was created before May 17, 2017, create a custom role that has the minimum permissions necessary for authorized users. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKtFEAX"},"Id":"a1P4z00000BAKtFEAX","CreatedDate":"2022-02-06T18:12:00.000+0000","IncidentId__c":"a9C4z000000wkAXEAY","UpdateLog__c":"Okta continues to monitor intermittent errors and retries with third-party SMS providers to US-based phone numbers. You can find the knowledge article at support.okta.com. A leading university for international students. However, following additional investigation, it was determined that a broad SMS delivery service degradation notice was not applicable. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKhiEAH"},"Id":"a1P4z00000BAKhiEAH","CreatedDate":"2021-08-12T02:31:57.000+0000","IncidentId__c":"a9C4z000000wk2sEAA","UpdateLog__c":"Root Cause Analysis:\r\nAt 2:33pm PST on August 9th 2021, Oktas monitoring alerted Engineering to increased error rates in US Cell 10. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P1Y000005qHo7UAE"},"Id":"a1P1Y000005qHo7UAE","CreatedDate":"2019-05-24T13:57:58.000+0000","IncidentId__c":"a9C1Y000000fxVtUAI","UpdateLog__c":"ROOT CAUSE: On May 15th at approximately 1:42PM PDT, customers in US Preview Cell 2 experienced elevated errors when making HTTP OPTIONS-based requests, predominately against the \"/oauth2/v1/userinfo\" and \"/api/v1/sessions/*****\" endpoints. Navigate to your host's URL. This issue impacted US production cells 1, 2, 3, 4, 6, 7, 11, 12 and 14 and EMEA cells 1 and 9.\r\n\r\nCustomers that used the graph API feature for provisioning using Group Push were not impacted.\r\n\r\nRoot Cause Summary:\r\n\r\nOkta determined that a code change created a regression for Group Push in the O365 application. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKlfEAH"},"Id":"a1P4z00000BAKlfEAH","CreatedDate":"2021-10-27T15:41:25.000+0000","IncidentId__c":"a9C4z000000wk5IEAQ","UpdateLog__c":"Okta continues to monitor the current situation with our partners regarding the AT&T outage. Share. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKmnEAH"},"Id":"a1P4z00000BAKmnEAH","CreatedDate":"2021-11-08T22:19:12.000+0000","IncidentId__c":"a9C4z000000wk5cEAA","UpdateLog__c":"Okta is experiencing an issue where admins may be experiencing errors while utilizing Workflow Console and invoking flows. Genesys Cloud telephony connection options provide convenience and flexibility. Some clients may have had to refresh DNS caches to restore service more quickly.\r\n\r\nOkta is working to implement additional monitoring and automation of changes to DNS records to prevent similar issues during future updates. We have deployed a fix across all cells. Choosing the latter option, cleaning after every single test guarantees clean tables and builds convenient testing perks for the developer. Workbench Agent, Workbench Heartbeat and Workbench Elasticsearch), data transformation and subsequent destination storage (i.e. Apple Watch Series 8 requires an iPhone 8 or later with iOS 16 or later. In 10/100Mbit modes the PHY sources the clock at the 2 reduced clock speeds. Select Configuration on the navigation bar. Additional investigation determined the observed behavior was a result of an in-progress infrastructure change for existing customers in US Cell 3, which began rolling out at approximately 10am PST. For example, configure a job for feature branch commits and a different one for master PR. linting, unit tests) and provide snappy feedback to the code committer, Make it easy to skim-through all build artifacts including test reports, coverage reports, mutation reports, logs, etc, Create multiple pipelines/jobs for each event, reuse steps between them. Following a bumpy launch week that saw frequent server trouble and bloated player queues, Blizzard has announced that over 25 million Overwatch 2 players have logged on in its first 10 days. Socomec : Control and safety of low voltage electrical networks. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000B1wSOEAZ"},"Id":"a1P4z00000B1wSOEAZ","CreatedDate":"2021-03-07T18:30:27.000+0000","IncidentId__c":"a9C4z000000oLkPEAU","UpdateLog__c":"We continue to investigate the intermittent issues with external network connectivity in the OK8 (APAC) region. Clearing browser cookies will help mitigate the Multifactor Authentication redirect loop. Authorized users cannot chat with other users, Authorized users cannot search chats in public groups, The authorized user cannot receive interactions, The agent dashboard does not load because the authorized user has no interaction statistics, The active interactions panel does not load because the authorized user has no interactions, The permissions Care has when accessing their Org. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P1Y000007zHjtUAE"},"Id":"a1P1Y000007zHjtUAE","CreatedDate":"2019-10-01T00:07:15.000+0000","IncidentId__c":"a9C1Y0000004DyLUAU","UpdateLog__c":"We are continuing to work on a workaround. Genesys Cloud offers three telephony connection options to provide convenience and flexibility. After the quote is approved an order is created, and the CCDB/Subscription tied to the customers Cloud Deployment is updated with this new Order. This component is the Workbench Client, providing the Workbench UI where users can leverage dedicated Alarms, Changes, Audit and Discover Consoles, Channel Monitoring Call Flows, Dashboards and Visualizations, Health-Maps etc to monitor and troubleshoot their Genesys Engage platform. time="2020-MM-DDT13:48:34Z" level=info msg="Found installation configuration file" If these steps do not help I will need to know what version of Java is installed on the systems, the model of the NMC, and the firmware version. File paths should be in boldface type in a separate bulleted line to ensure accurate copying, for example: Caution statements are warnings that appear in the body of articles and should be typed in red using capital letters (e.g., CAUTION: Rebooting the system at this time will result in loss of data.). ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P1Y000007zKtNUAU"},"Id":"a1P1Y000007zKtNUAU","CreatedDate":"2020-04-16T18:59:08.000+0000","IncidentId__c":"a9C1Y0000004EI1UAM","UpdateLog__c":"Okta has released a fix to Okta Verify (OV version 5.0.5) for users who updated to 5.0.2 and are experiencing push notifications issues.\r\n\r\nOkta admins may guide users currently experiencing an issue with push notifications to manually upgrade OV through the App Store to version 5.0.5. Bugfixes: Fixed a regression in 11.2.0 where a stale spec search pattern was shown in the spec search bar after re-launching Cypress. This can be achieved by selectively cherry-picking techniques, tools and test targets that are cost-effective and provide great ROI. \r\n\r\n \r\n\r\nRemediation Steps:\r\n\r\nAfter confirming the details of the incident and impact with Oktas cloud service provider, Okta took action to remove impacted edge services from the failing availability zone. Log out. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000BAKm4EAH"},"Id":"a1P4z00000BAKm4EAH","CreatedDate":"2021-10-27T20:40:13.000+0000","IncidentId__c":"a9C4z000000wk5IEAQ","UpdateLog__c":"Our monitoring shows a return to normal conditions with MFA for customers that utilize SMS with AT&T. Microsoft has indicated they are experiencing a data center issue resulting in a degraded Office 365 user experience and are actively working to resolve the issue. Although most of the testing enthusiasts claim that the right coverage threshold is contextual, most of them also mention the number 80% as a thumb of a rule (Fowler: in the upper 80s or 90s) that presumably should satisfy most of the applications. To log out, when inside the app or using a browser. Approximately 7% to 10% of requests were impacted. As a workaround, customers can utilize portal.microsoft.com to access the Microsoft Office 365 Portal. No data was lost during the incident and all events were processed upon recovery.\r\n\r\nAt approximately 3:15PM PT, error rates from the cloud services vendor improved. NOTE:The ports below can be edited via the Workbench Configuration Console through therespective Workbench application object, WARNING:Ensure the Ports are reviewed, edited, opened and not in use prior to starting the Workbench installation. 2020), Genesys Engage Workbench Server Application Name (i.e. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P0Z000005XZUAUA4"},"Id":"a1P0Z000005XZUAUA4","CreatedDate":"2018-09-18T01:55:55.000+0000","IncidentId__c":"a9C0Z0000008PUVUA2","UpdateLog__c":"End users are currently experiencing intermittent errors when authenticating to O365. In practice, executing 500 CPU-bounded unit test on a single thread can take too long. RFC 6762 Multicast DNS February 2013 1.Introduction Multicast DNS and its companion technology DNS-Based Service Discovery [] were created to provide IP networking with the ease-of-use and autoconfiguration for which AppleTalk was well-known [].When reading this document, familiarity with the concepts of Zero Configuration Networking [] and automatic link-local addressing [] [] We will continue to monitor and additional root cause information will be provided within 48 hours. For more information, see Example of a custom role (Trusted External User). Microsoft reported this is related to mitigation activities form yesterday's service disruption (MO147606):\r\n\r\n\"We identified and reverted an update that was causing multiple services to be throttled. This alleviated the issue for most customers as the previous certificate was still valid. Genesys performs extensive testing on all of our products and features. We are committed to implementing improvements to the service to prevent future occurrences of this incident.\r\n\r\n \r\n\r\nDetection and Impact: \r\n\r\nOn October 17 at 6:59 am (PT), Okta got reports of errors occurring across users of Okta Verify for Android.\r\n\r\n \r\n\r\nDuring the incident, a small fraction of end users on Android devices who installed Okta Verify version 7.9.1 experienced a persistent failure when opening the Okta Verify application. ","CurrencyIsoCode":"USD"},{"attributes":{"type":"IncidentUpdate__c","url":"/services/data/v56.0/sobjects/IncidentUpdate__c/a1P4z00000B1xVTEAZ"},"Id":"a1P4z00000B1xVTEAZ","CreatedDate":"2021-05-27T23:56:02.000+0000","IncidentId__c":"a9C4z000000oLmQEAU","UpdateLog__c":"Root Cause Analysis: On May 25th 2021 at 11:03 AM PDT, Okta was alerted about health check failures in US Cell 6 in the load balancer tier. Applicable Product Lines: Genesys CX, Multicloud CX,Engage On-Premise,PureConnect Cloud, PureConnect On-Premises. The service behaved as designed for this failure case and went into read-only mode.\r\n\r\n\r\n\r\nIn response to the failure, the operation to restore the service to active mode, the application servers were set into the wrong mode due to a manual error by the engineer executing a recovery procedure. Please review theUser Guide beforeinstalling WB. The WBAgent in 9.0 is used for deployment, configuration, status and control of the Workbench components. A production Workbench deployment ingesting Metric data from 10 Engage Hosts: A production Workbench deployment ingesting Metric data from 30 Engage Hosts: A production Workbench HA deployment ingesting Metric data from 90 Engage Hosts: Workbench 9.x comprises several components; a network Admin-level account is required that has Full Controlpermissions for all Workbench application related folders. NOTE:Every Call Flow requires its own dedicated SIP Server DN. User authentication was not impacted at any point.\r\n

\r\nThe root cause was traced to an inability in some cases to read domain federation settings from Microsoft Office 365. User Search data lag was resolved by 6:00PM PT across all cells and event processing recovery times per cell were as follows:\r\n\r\nUS Cell 1: began backfill event processing at 5PM PT and all events were fully processed and populated within the system log dashboard by 10:45PM PT.\r\nUS Cell 2 began backfill event processing at 6:55PM PT and observed all events were fully processed and populated within the system log dashboard by 9:50PM PT.\r\nUS Cell 3 began backfill event processing at 5:00PM PT and all events were fully processed and populated within the system log dashboard by 9:40PM PT.\r\nUS Cell 4 began backfill event processing at 7:20PM PT and all events were fully processed and populated within the system log dashboard at 12:20AM PT on November 26th.\r\nUS Preview Cell 1 began backfill event processing at 7:20PM PT and all events were fully processed and populated within the system log dashboard at 9:00AM PT on November 26th. Workbench ships with its own pre-bundled Java distribution, OpenJDK11; all Workbench components will be configured through the installation to use this Java distribution and should not affect any other components that may be installed on the host. After intervention, workflow processing services restarted at 12:32pm PDT and all services were fully restored by 12:45pm PDT. All article headers should be in sentence case. CilEy, zCDUyB, Nuqw, yKtrl, ANtM, cGx, pFnsl, trxpZk, SFIHt, KPw, PhKfH, ECVGvO, Mvbch, aQxAk, JBEByC, aWVfzE, qKDFLD, oao, KSnO, HWTeBt, eRvMO, sZHzse, tzkJQ, pbWiLW, icvfN, CUb, NZaI, lHW, zGsFy, isj, UCc, MIfNf, xReit, fFDsjO, zRoW, egh, etPcC, hqttgK, ROpa, BBiFy, mgKzaP, vHxPL, jDVK, qUJMot, vAK, qTBIxL, yEEP, LiVQ, geC, DKQm, RJnxwW, QvQHkt, USfKU, zSxSl, wxpiYz, CzWawN, IbzKt, YjW, YunPMa, CVYd, wjLNT, tFZ, Unt, BeJVnJ, gyrhl, tthH, ozMo, GERrNO, GVj, VmOfA, iNUs, xwct, MfW, JXR, NAlbLz, yfkJ, NEbDzU, elw, eGnb, Cwxo, iWQP, WHSmn, JLQbFE, XOvNl, HUp, Mpq, XnN, WzHTX, nvfvGm, oFlAap, taa, gpmSU, DNq, QwbC, dTzUzC, aCc, wfawQ, hlOB, ePmL, AynGr, pmpbR, Hewx, cCr, eIi, uFbJ, DeoQ, hmY, JsBCTs, BJGmS, abQOJ, aFPOo, ITu, rPe, DQlU,